What’s Included in your Holiday Cost

AIR HOLIDAYS

• Return air flights and transfers (coach, train, or car hire in “Fly Drive” resorts) to and from your resort.

• Flight baggage allowance usually 44lbs (20kgs) but 33 lbs (15kgs) on selected routes – see Ski Flights page for further information.

• Accommodation and meals as per your booking.

• Help & advice from your Thomson Lakes & Mountains representative or agent.

• All local taxes, VAT, UK and overseas service charges, and bed linen.

• All current airport taxes are included in our prices including the Air Travel Duty.

SELF DRIVE HOLIDAYS

• Eurotunnel, cross channel ferry (short crossing)

• GB sticker etc.

• Accommodation and meals as per your booking.

• Help and advice from your Thomson Lakes & Mountains representative or agent.

• All local taxes, VAT, UK and overseas service charges and bed linen.

ACCOMMODATION ONLY

• On some dates we are able to offer accommodation only holidays which include accommodation and food basis as booked. Should you require transfers these can also be arranged on our transfer coaches, at additional cost, as long as you are travelling on one of our charter flights. Otherwise, we would be pleased to offer you the option to buy car hire or private taxi transfers

All prices include VAT on all holidays to EU countries and are based on the rates of exchange at the time that this brochure went to print: Euro 1.47, Kroner 12.2, Swiss Franc 2.2.

In addition to the details confirmed on the invoice the price of your holiday includes all currency surcharges, local taxes, VAT, UK and overseas service charges, all current airport taxes including USA airport tax and the Government Air Travel Duty of £5 per economy passenger and £10 per upgraded passenger travelling in different cabin classes to EEA countries, £20 per economy passenger and £40 per upgraded passenger travelling in different cabin classes to non-EEA countries. Please note that UK domestic flights will incur a £5 charge for each leg of the journey i.e. £10 return.

Due to circumstances beyond our control airlines may cease to operate on certain routes which may have an effect upon the holiday price.

Tickets on Departure

 A minimum charge of £15 per person will be made for all tickets collected at the airport. This does not include ticket re-issue in the event of loss.

Holiday Deposit

When you or your travel agent wish to confirm a booking you must pay the deposit of £130 per person (Europe), together with the insurance premium if required.

What’s Not Included in your Holiday Cost

• In-flight catering on some short haul flights.

• Airport flight supplement, where applicable.

• Travel insurance (which you must have, see “Holiday Insurance”).

• Porterage of luggage at any stage.

• Meals and accommodation en route (except where specified)

• Breakdown Insurance (Self-Drive).

• CDW or local taxes on car hire

• Any services provided locally that are advertised as being available at the booked resort or accommodation, but not described as free of charge e.g. child care, hotel facilities.

• Any local gratuities and taxes charged by hotels

• Credit card handling fees

Admininstration Charges: We reserve the right to levy an administration charge in certain circumstances to cover any additional costs incurred by us, such as contacting suppliers to check availability or special requests, returning lost property, special ticket dispatch, extra administration relating to late bookings within 7 days of departure etc. This charge is £35 per person, but may be higher to cover special ticket dispatch costs. This charge does not relate to changes you make to your booking.

The Thomson Money Back Guarantee

Holiday brochures can sound great but when you reach your resort, sometimes you find they’ve stretched the truth. With Thomson Lakes & Mountains it’s different – what you see in the brochure is what you get on the holiday. If you arrive and we’ve failed to live up to the promises made in our brochure, here’s what we will do:

1.Within one day of arrival, let your Thomson Lakes & Mountains Representative know the problem, we will then spend 24 hours doing everything possible to put it right.

2.In the unlikely event we can’t solve the problem to your satisfaction within 24 hours, and you advise your Thomson Representative you wish to curtail your holiday, we will fly you home and give you all your money back. This guarantee does not cover Late Deals.