Terms and conditions
At Thomson Lakes & Mountains, we aim to provide the best products with the best service. For specific terms and conditions regarding your holiday with us, please click on the relevant section below.
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Our agreement with you
Your holiday booking with Thomson Lakes & Mountains is made with the conditions as stated in Our agreement with you.
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Your agreement with us
With Thomson Lakes & Mountains, the following guidelines as displayed in Your agreement with us will apply to your holiday.
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Important information
From holiday insurance to special requests, we aim to provide all the information you require for your holiday.
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What's included
Guidelines and details on what's included in the price, when you book one of our Thomson Lakes & Mountains holidays.
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Accommodation information
From room descriptions to meal arrangements, look at all the details regarding your holiday accommodation.
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Flights and transfers
Detailed information regarding flight restrictions, transfer times and baggage allowance on your flights.
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Visas and passports
Ensure you are prepared for your Lakes & Mountains holiday with up-to-date information regarding visas and passports.
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Representation
Our team of Thomson Reps will endeavour to answer all your questions and offer valuable advice at your chosen resort.
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Excursions and activities
All the terms for the excursions and activities that are available to pre-book prior to your departure.
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Children and group reductions
Our terms and conditions will explain the discounts and special offers available to families and groups.
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Health matters
Ensure you are prepared for your holidays with terms and conditions covering travel insurance, personal safety and holiday advice.
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Car hire conditions
All the relevant information regarding car hire terms and conditions for your Lakes & Mountains holidays.