Important information

All You Need To Know

We have prepared some important information that’s designed to make your holiday decision easy.
Please read it carefully before you book, as it forms part of the contract between us.

Our Address

King’s Place, 12-42 Wood Street, Kingston-upon-Thames, Surrey, KT1 1JY.

Minimum Age

We do not accept bookings made in the name of persons aged under 18 years old.

Holiday Insurance

It is a condition of booking that you take out adequate travel insurance. As with all insurance policies, terms, conditions, exclusions and limitations apply. You need to make sure the policy is right for you and covers all the activities you are planning to take part in.

Brochure & Website Accuracy

All information in the brochure is to the best of our knowledge and belief correct at the time of publication. However, we reserve the right to make changes to information contained within our brochure and will advise you of these changes at point of booking or when they are known to us. This advice will be limited to that which is fundamental to the contract or which we believe may affect the enjoyment of your holiday.
If any facility detailed in this brochure is essential to the enjoyment of your holiday, please advise us at the time of booking and we will try to advise you of the latest information. However, we are sure you will understand that at times certain advertised facilities may not be in operation and we may have no information or prior warning of such matters.

Photographs: Many pictures are included for their attractiveness and general relevance; those with specific notation refer to hotels or relevant features. Photographs of rooms represent the type of accommodation available, but not all rooms will be the same and room sizes, decor and furnishings will vary, particularly in older or historical buildings.

Tours and Cruises: Local conditions may demand a change to the amount of time spent in a town or resort or even eliminate a stop altogether. Single rooms cannot be guaranteed on tours or twin centres.

Meal Service: Hoteliers may decide to change from buffet service to waiter service – or vice versa. We will inform you of this if we are advised in advance.

Early and Late Season

Due to poor volume of support and unsettled weather conditions, it is often the case that advertised activities such as guided walks, barbecues and some excursions, will not be available. Similarly, some advertised resort and hotel facilities like swimming pools, cable cars, chair lifts, sporting activities, leisure facilities, etc. may not be in operation.

Excursions/Evening events: The advertised programme of events is dependent upon achieving a minimum number of participants and, therefore, some events may not always be available due to insufficient demand or, in some cases, adverse weather conditions.

Air Conditioning and Heating: Please note that hotels will not have air conditioning unless stated in the individual brochure description and it is not usually available early/late season. The hours/months of operation of the air conditioning and heating system remain at the discretion of the hotelier.

Flights: These may need to be consolidated due to low numbers at certain times. This may mean you have to travel at a different time or from another airport - often at short notice.

Recommended Venues

All ‘Recommended’ restaurants and other venues featured in this brochure which are not owned by Thomson are not under our direct control and have not been inspected by us. Therefore, any recommendation is merely an indication that these facilities have proved popular and are worthy of mention and are not a personal recommendation by Thomson Lakes & Mountains.

Resort Development & Local Events

The noise and inconvenience of building work inevitably seems worse on holiday. That is why our overseas staff keep us constantly informed about developments. Ask your travel agent for up-to-date information from our Reservations team. As the situation may change quickly at a local level, we can have no control over building schedules. We will, however, always do our best to tell you about any specific work going on near your accommodation if time allows before you go on holiday.

Events such as concerts, festivals, conferences, sporting events etc. may sometimes cause restricted access to resort amenities ie. roads, shops, bars & restaurants.

Artist’s Impressions and Computer Generated Images

In some cases in this brochure we have had to use an artist’s impression or a computer generated image of a hotel, apartment residence or chalet. This image will be an accurate representation of the property based upon the information available to us at the time of publication of this brochure.

Choosing Your Resort

Special Requests

For any special requests consult your travel agent or the Thomson Reservations Department when you confirm your holiday booking. We shall always do our best to meet your requirements, but no guarantee is given, as this does not form part of our holiday contract with you, irrespective of the fact that details of the request may be found on your confirmation invoice. If, however, your request is essential to your holiday arrangements, please make this known at the time of booking in order that we can ascertain whether this is possible with our supplier. This will require us contacting the supplier and confirming the request to you in writing, for which there will be an administration charge of £35 if made over 56 days before departure or £50 if made within 56 days of departure.

Families

Resort run crèches, kindergartens and other children’s facilities are independently operated and will comply with local regulations. Therefore, Thomson staff have not inspected these facilities or premises and are unable to guarantee that the level of care provided will suit your requirements. Should you have any queries or wish to make a booking please contact the local tourist office – numbers are available on request.

Whilst on holiday

1. If you want to make changes to the booked arrangements in resort, for example upgrading your accommodation, changing resort or extending or reducing your holiday duration, changes will be subject to availability. Any extra costs or cancellation charges must be paid by you locally. All changes must be arranged with us in writing, either through our local representative/agent, area office or, if this is not possible, our head office in the UK.
2. The accommodation booked must only be used by those persons named on your invoice unless otherwise agreed by us in writing. You are not allowed to share the accommodation or let anyone else stay there.
3. You are responsible for any damage caused to your holiday accommodation during your stay, except by unknown third parties and any justifiable charges made by the owner/hotel manager in this respect must be paid by you locally.

Flight Supplements

The cost of your holiday is based on departures with no additional flight costs, with some exceptions (see notes below). These departures are shown as £0 or “nil” supplement in the flight tables. If you choose to fly from a different airport, or on certain days, you may have to pay a 'flight supplement’ as shown on the “Flight Information” pages. Flights not listed in the brochure, but which become available after it is printed, may also attract extra charges, worked out in the same way. Please note: Some holidays are only available on flights with extra charges, either because the accommodation is available only on certain days of flying, or because onward travel arrangements are only available at certain times

“Late Deal” Holidays

Neither Thomson nor the travel agent know precisely which resort or accommodation will be allocated at the time of booking, as this is done locally, except where supplements have been paid to guarantee a specified resort area, termed a Resort Late Deal. In all cases the standard of accommodation will vary according to availability but we will provide you with accommodation of the star rating selected by you. However, we cannot guarantee any specific facilities will be available other than those confirmed on the invoice and accommodation may be provided in non-smoking properties. Accommodation is not always from that advertised within our brochure and may or may not represent a financial saving on brochure prices, particularly when extra flights or accommodation have been contracted to meet demand. As rooms are allocated locally, we cannot guarantee that rooms booked on a Late Deal for groups will all be in the same property.

If half-board is requested this will be indicated on your invoices as “CA or HB”. However, this does not guarantee either hotel or chalet accommodation will be provided. Half-board arrangements may be provided by way of vouchers for restaurants, hotels in the resort, or by an arrangement with one specific hotel or restaurant. A “CA or HB” Late Deal allocated into one of our Thomson managed chalets or hotels would receive dinner for 6 nights per week only.

Please note: we are unable to guarantee any special requests on Late Deal holidays or specify the bed type.

Late booking charge

For bookings within 15 days of travel, a late booking charge is compulsory at an extra charge of £15 per person, or more if express delivery is required.

LATE DEAL BOOKINGS DO NOT QUALIFY FOR ANY SPECIAL OFFERS ADVERTISED IN THE BROCHURE AS AVAILABLE AT THEIR DESIGNATED ACCOMMODATION.

Important Border Controls

Airlines are now required to provide passenger details to government authorities in advance of travel for the purpose of border control. This includes information contained within your passport.
If you are travelling on a charter flight you must provide this data between 6 months and 5 days prior to your departure by visiting eapi.thomson.co.uk quoting your booking reference. Customers travelling within 4 days of booking will be unable to use the online facility, so will therefore be required to provide the necessary information upon check-in at the airport.
If you are travelling on a scheduled carrier please contact your airline directly to supply this information.
Failure to provide this information may result in you being unable to travel.

Currency

A small amount of foreign money can be very useful when you arrive abroad. In Slovenia, Sterling is widely accepted in banks, hotels and bureaux de change.

Scottish and Northern Irish Bank Notes can cause confusion outside the UK. Should you wish to take any sterling abroad, it’s probably best to take English Sterling notes.

Credit/Cash Cards – Most major credit cards are widely accepted in most countries abroad and can often be used in automated cash dispensers with your usual PIN number. Most European countries also accept cash cards with Cirrus & Maestro using your existing PIN number.

Brochure prices are in £ sterling.