Privacy Policy

Information about you

Your Information

This refers to a combination of information such as your name, contact details, travel preferences and special needs/disabilities/dietary requirements that you supply us or is supplied to us, including any information about other persons on your booking ("your information"). Your information is collected when you request information from us, contact us (and vice versa) or make a booking. You are responsible for ensuring that other members of your party are aware of the content of our Privacy Policy and consent to your acting on their behalf in all your dealings with us.

We will update your information whenever we can to keep it current, accurate and complete.

Our Use of Your Information

1. For the purpose of providing you with our services, including your flight, holiday or insurance, etc., we may disclose and process your information outside the UK/EEA. In order for you to travel abroad, it may be mandatory (as required by government authorities at the point(s) of departure and/or destination) to disclose and process your information for immigration, border control, security and anti-terrorism purposes, or any other purposes which they determine appropriate. These requirements may differ depending on your destination and you are advised to check. Even if not mandatory, we may exercise our discretion to assist where appropriate.
2. We may collect and process your information for the purposes set out in our registration with the Office of the Information Commissioner, and disclose the same to our group companies for business purposes and also to companies and our service providers who act as "data processors" on our behalf, or to credit and fraud agencies (some of whom are located outside the UK/EEA). These business purposes include administration, providing services (and contacting you where necessary), customer care, service quality, business management and operation, re-organisation/structuring/sale of our business (or group companies), risk assessment, security, fraud and crime prevention/detection, monitoring, research and analysis, marketing, customer purchasing preferences and trends, dispute resolution, credit checking and debt collection.
3. Information (such as health or religion) may be considered "sensitive personal data" under the Data Protection Act 1998. We collect it to cater to your needs or act in your interest, and we are only prepared to accept sensitive personal data on the condition that we have your positive consent. By booking with us you also agree for your insurers, their agents and medical staff to disclose relevant information and sensitive personal data to us in circumstances where we need to act on your behalf or in the interest of passengers or in an emergency.

If you do not agree to Our Use of Your Information above, we cannot do business with you or accept your booking.

Direct Marketing Material

1. We may from time to time contact you with information on offers of goods and services, brochures, new products, forthcoming events or competitions from our holiday divisions and our group companies. Our websites will assume you to agree to e-communications when you make a booking.
2. You may indicate your preference regarding receiving third party direct marketing material.
3. If do not wish to receive such information or would like to change your preference, please refer to point (2) of "Your Rights" below.

Your Rights

1. On completing our Data Subject Access Request form, you are entitled to a copy of the information we hold about you (for a £10 fee) and to correct any inaccuracies.
2. You have the right to ask in writing not to receive direct marketing material from us. If available, you can amend your previous preference on our website(s), use our "unsubscribe email" or refer to our literature containing instructions. Once properly notified by you, we will take steps to stop using your information in this way.
3. For a list of our group companies or brands, please send us your request.

Please write to TUI UK Limited, Legal Department, TUI Travel House, Crawley Business Quarter, Fleming Way, Crawley, West Sussex RH10 9QL.

Foreign Controls

Outside the European Economic Area (EEA), note that controls on data protection in such countries may not be as strong as the legal requirements in this country.

Use of tools/"cookies" and links to other websites

What is a cookie?

Cookies are small files that are sent to your browser, for example Internet Explorer, Google Chrome or Firefox. They are stored on your computer's hard disk and only identify your computer, and not you personally.

The default location for these files is:
Windows: c:\Documents and Settings\{your_username}\Cookies
Mac: Users\{your_username}\Library\Cookies

There are two main purposes to cookies. The first is to add functionality like shopping carts, logging in as a particular user, remembering preferences and sharing links via social media. Secondly, cookies are used by website owners to collect usage data and provide personalised suggestions and information.

How do we use cookies?

Cookies help to speed up the booking process so that you do not need to re-type the same information again and again. If you are making a purchase we will also use cookies to keep track of the transaction from one page to the next. We do not store any personal information in the cookie.

We also collect information relating to customer use and patterns. We use cookies and software tools to capture, measure and analyse site usage and related information.

When you are on our website, we use cookies to provide you with a more personal experience. In other words we use it to do things like remember what you've searched for (rather than typing it again when a new page loads) and to remember saved/recently searched accommodation. If you come back to the site at a later date then you'll be able to see any properties you have been researching recently.

When you are online but not using our website, to help us deliver advertising effectively and avoid repeating adverts, we work with carefully selected third parties who we allow to employ cookies on our site, on our behalf. These cookies allow us to provide advertising on other websites that are more relevant to a user's interests. The information that we collect and share is anonymous and not personally identifiable. It does not contain a user's name, address, telephone number or email address.

Cookie function	Cookie name	Description
Site functionality	Saved Accommodation	This cookie stores which hotels you have chosen to save on this website, allowing you to easily return to a hotel that you've viewed recently.
Site functionality	Recently Viewed Accommodation	This cookie stores which hotels you have been looking at on the site, allowing you to easily return to a hotel that you've made recently.
Site functionality	Recent Searches	This cookie stores details of your recent searches and is used to display the "Recent Searches" feature on this website. This allows you to easily return to a search that you've viewed recently.
Site functionality	Search Criteria	This cookie remembers your search criteria so that when a new page loads, you do not need to re-enter your search from the start.
Site functionality	JSESSIONID	This cookie is set when you arrive at the website and is used to maintain your session on the website and to retain your last search criteria. Without this cookie you will not be able to use this website.
Site functionality	Photo Competition	This cookie allows us to remember which photo you voted for and prevent fraudulent activity to artificially improve the results.
Site functionality	Help (Get Satisfaction)	The cookies set for Get Satisfaction help to identify our account holders and keep track of your preferences. They use aggregated, anonymous data to measure total audience size and traffic as well as conduct research to improve the Get Satisfaction Service. See http://getsatisfaction.com/privacy for more details.
Analytics	Adobe SiteCatalyst	These cookies enable us to collect anonymous, aggregated visitor information including the number of visits and page views that arise from marketing activity. The data stored in these cookies is only used internally.
Analytics	Tealeaf	These cookies contain data to analyse a user's actions across our website. The data stored in these cookies is only used internally.
Analytics	Adinsight	This cookie enables us to track the interaction between our website and sales centre to help us improve customer experience. The data collected is anonymous and only used internally.
Analytics	Yahoo	These cookies enable us to collect anonymous, aggregated visitor information including the number of visits and page views that arise from marketing activity. The data stored in these cookies is only used internally.
Analytics	Tagman, Convertro, Tealium	We use Tagman, Tealium and Convertro for tracking our marketing activity. The data collected is anonymous and only used internally.
Marketing	Search Engines: Google, Bing, Yahoo etc	The cookies used for search engines allow us to monitor and enhance the performance of marketing activity. The data collected is anonymous and only used internally.
Marketing	Affiliates: Commission Junction, Affiliate Future	These cookies provide us with information to monitor the performance of specially selected marketers, advertisers and publishers and help better serve and manage offers and ads across the web. www.cj.com/privacy_web_user.html.
Marketing	TripAdvisor (SpotLight)	The cookies allow us to monitor and enhance the performance of marketing activity via TripAdvisor. The data collected is anonymous and only used internally.
Marketing	FloodLight	The cookies allow us to monitor and enhance the performance of marketing activity via selected third parties. The data collected is anonymous and only used internally.
Marketing	Third Party Advertising Networks (Display Advertising) including Right Media, MediaMath, Telegraph etc	These cookies allow us to track which adverts have driven traffic to our website. The information collected by these cookies is anonymous.
Marketing	VE Interactive	If a user enters their email address into our site (and opts in to receive emails from us), that user will receive an email suggesting a range of potential holidays based on their activity on the site. This will only happen if the user does not make a booking.
Marketing	Criteo	Criteo shows personalised adverts when you are on some other websites based on the holidays that you've viewed on this website. The information collected by these cookies is anonymous.To opt out of receiving these cookies please visit www.criteo.com/en/privacy-policy/opt-out.
Social Media	AddThis	We use AddThis to enable customers to share our site content via social media tools such as Twitter and Facebook. This cookie doesn't contain any personally identifiable information. To opt out of receiving these cookies please visit www.addthis.com/privacy

For more information about cookies set by our display advertising partners please visit www.youronlinechoices.com.

More information about cookies, including instructions to amend your browser settings to refuse them can be found at www.allaboutcookies.org.

Monitoring

To ensure that we carry out your instructions accurately, improve our service and for security and fraud, we may monitor and/or record:

1. telephone calls;
2. activities using CCTV in and around our premises; and
3. transactions and activities at all points of contact. All recordings are and shall remain our sole property.

Security Statement

We have taken all reasonable steps and have in place appropriate security measures to protect your information.

Changes to this Policy

Any changes to this Policy will be either posted on our website, brochure and/or made available on request.

Third-Party Web Beacons

We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.

Privacy Policy: v March 2011