Contact us
If there is anything you would like to ask about Thomson Lakes & Mountains holidays, we're here to help by telephone, e-mail or by post.
New bookings
For holidays to Europe: 0871 230 8181*
Opening hours:
Monday - Thursday: 9.00am-9.00pm
Friday - Saturday: 9.00am-7.00pm
Sunday: 10.00am-5.00pm
Email Us: reservations@thomsonlakes.co.uk
For groups of 10 or more: 0870 166 4954*
Opening hours:
Monday - Saturday: 9.00am-7.00pm
Sunday: 10.00am-5.00pm
Email Us: groups@thomsonlakes.co.uk
For weddings: 0870 166 4991*
Opening hours:
Monday - Saturday: 9.00am-7.00pm
Sunday: 10.00am-5.00pm
Email Us: weddings@thomsonlakes.co.uk
* Calls to 0870 and 0871 numbers cost 10p per minute plus network extras.
Existing bookings
For balance payments: 0844 415 1910*
If you're calling to pay your remaining balance, use this number to get straight through to our accounts team – please make sure you have your booking reference number and card details.
Opening hours:
Monday - Friday: 9.00am-5.30pm
For amendments: 0871 971 0577*
If you have a question about your booking before you travel or would like to make any amendments please contact us.
Opening hours:
Monday - Thursday: 9.00am-9.00pm
Friday - Saturday: 9.00am-7.00pm
Sunday: 10.00am-5.00pm
Email Us: aftersales@thomsonlakes.co.uk
For Customer Services: 0871 231 4716*
If you have recently returned from holiday and have a query or feeback you'd like to give please contact us.
Opening hours:
Monday - Friday: 9.00am-5.30pm
Email Us: customerservices@thomsonlakes.co.uk
* Calls to 0870 and 0871 numbers cost 10p per minute plus network extras.
Media & Press Enquiries
Call: Marion Telsnig (020 8939 5027)
Email us: marion.telsnig@thomsonlakes.co.uk
Company details
Thomson Lakes & Mountains is a trading name of TUI UK Limited.
Company Address:
DST House,
St Mark's Hill,
Surbiton,
Surrey,
KT6 4QD.
Registered Address:
TUI Travel House,
Crawley Business Centre,
Fleming Way,
Crawley,
West Sussex,
RH10 9QL.
Registered company number:
2830117