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New bookings
If you are ready to book your holiday with Thomson Lakes & Mountains then please contact our reservations team using the details below and they will be happy to help you find your perfect summer holiday.
For holidays to Europe
Opening hours:
Monday - Thursday: 9.00am-8.00pm
Friday - Saturday: 9.00am-7.00pm
Sunday: 10.00am-5.00pmBy phone:
0871 230 8181*
* Please note: Calls to 0871 numbers cost 10p per minute plus network extras.
For groups of 10 or more
Opening hours:
Monday - Saturday: 9.00am-7.00pm
Sunday: 10.00am-5.00pmBy phone:
0871 989 6895*
* Please note: Calls to 0871 numbers cost 10p per minute plus network extras.
For weddings
Opening hours:
Monday - Saturday: 9.00am-7.00pm
Sunday: 10.00am-5.00pmBy phone:
0870 230 8124*
* Please note: Calls to 0871 numbers cost 10p per minute plus network extras.
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Existing bookings
If you've already made a booking you may want to add some extras, make a payment, tell us about something that happened while you were away or ask us a question, one of our teams below will be happy to help.
For balance payments
To pay your balance online please login to our holiday payment webpage
0844 415 1910*
If you're calling to make a payment, use this number to get straight through to our accounts team – please make sure you have your booking reference number and card details.
Opening hours:
Monday - Friday: 9.00am-5.30pm*Please note: Calls to 0844 numbers cost 5p per minute plus network extras.
For amendments
0871 971 0577*
If you have a question about your booking before you travel or would like to make any amendments, contact us by email, telephone or post.
Opening hours:
Monday - Thursday: 9.00am-8.00pm
Friday - Saturday: 9.00am-7.00pm
Sunday: 10.00am-5.00pmEmail us: aftersales@thomsonlakes.co.uk
*Please note: Calls to 0871 numbers cost 10p per minute plus network extras.
For Customer Services
0871 231 4716*
If you have recently returned from holiday and have a query or feedback you would like to give please contact us.
Opening hours:
Monday - Friday: 9.00am-5.30pmEmail us: customerservices@thomsonlakes.co.uk
*Please note: Calls to 0871 numbers cost 10p per minute plus network extras.
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Press Enquiries
For all press enquiries, please contact Marion Telsnig.
For press enquiries
Marion Telsnig (020 8939 5027)
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Company details
Thomson Lakes & Mountains is a trading name of TUI UK Limited.
- Company address:
- DST House, St Mark's Hill, Surbiton, Surrey, KT6 4BH
- Registered address:
- TUI Travel House, Crawley Business Centre, Fleming Way, Crawley, West Sussex, RH10 9QL
- Registered company number:
- 2830117
Contact us
If there is anything you would like to ask about Thomson Lakes & Mountains holidays, we're here to help by telephone, e-mail or by post.
Holiday enquiry form
Find your holiday
Book with us direct for our best prices