Contact us

If there is anything you would like to ask about Thomson Lakes & Mountains holidays, we're here to help by telephone, e-mail or by post.

  • Reservations

    New bookings

    If you are ready to book your holiday with Thomson Lakes & Mountains then please contact our reservations team using the details below and they will be happy to help you find your perfect summer holiday.

    For holidays to Europe

    Opening hours:

    Monday - Thursday: 9.00am-8.00pm
    Friday - Saturday: 9.00am-7.00pm
    Sunday: 10.00am-5.00pm

    By phone:

    0871 230 8181*

    * Please note: Calls to 0871 numbers cost 10p per minute plus network extras.

    By email:

    Use our contact form to get in touch with us.

    Leave us a message

    For groups of 10 or more

    Opening hours:

    Monday - Saturday: 9.00am-7.00pm
    Sunday: 10.00am-5.00pm

    By phone:

    0871 989 6895*

    * Please note: Calls to 0871 numbers cost 10p per minute plus network extras.

    By email:

    Use our contact form to get in touch with us.

    Leave us a message

    For weddings

    Opening hours:

    Monday - Saturday: 9.00am-7.00pm
    Sunday: 10.00am-5.00pm

    By phone:

    0870 230 8124*

    * Please note: Calls to 0871 numbers cost 10p per minute plus network extras.

    By email:

    Use our contact form to get in touch with us.

    Leave us a message
  • Customer services

    Existing bookings

    If you've already made a booking you may want to add some extras, make a payment, tell us about something that happened while you were away or ask us a question, one of our teams below will be happy to help.

    For balance payments

    To pay your balance online please login to our holiday payment webpage

    0844 415 1910*

    If you're calling to make a payment, use this number to get straight through to our accounts team – please make sure you have your booking reference number and card details.

    Opening hours:
    Monday - Friday: 9.00am-5.30pm

    *Please note: Calls to 0844 numbers cost 5p per minute plus network extras.

     

    For amendments

    0871 971 0577*

    If you have a question about your booking before you travel or would like to make any amendments, contact us by email, telephone or post.

    Opening hours:
    Monday - Thursday: 9.00am-8.00pm
    Friday - Saturday: 9.00am-7.00pm
    Sunday: 10.00am-5.00pm

    Email us:

    *Please note: Calls to 0871 numbers cost 10p per minute plus network extras.

     

    For Customer Services

    0871 231 4716*

    If you have recently returned from holiday and have a query or feedback you would like to give please contact us.

    Opening hours:
    Monday - Friday: 9.00am-5.30pm

    Email us:

    *Please note: Calls to 0871 numbers cost 10p per minute plus network extras.

     

  • Media and press

    Press Enquiries

    For all press enquiries, please contact Marion Telsnig.

    For press enquiries

    Marion Telsnig (020 8939 5027)

    Email:

  • Company details

    Company details

    Thomson Lakes & Mountains is a trading name of TUI UK Limited.

    Company address:
    DST House, St Mark's Hill, Surbiton, Surrey, KT6 4BH
    Registered address:
    TUI Travel House, Crawley Business Centre, Fleming Way, Crawley, West Sussex, RH10 9QL
    Registered company number:
    2830117

Holiday enquiry form

Enquiry form

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